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What Are The Karlsports Ltd Terms Of Trading?

Terms and Conditions

All prices are inclusive of V.A.T. which is set, where applicable, at the rate ruling at the date of dispatch.

To assist in maintaining our customer goodwill we request that any queries concerning items that are damaged or missing should be brought to our attention as soon as is practicable. Goods are warranted for twelve months against defect in material and workmanship.


Karlsports Ltd will endeavour to deliver customer orders in accordance with their requirements. However, there may be occasions when errors occur and Karlsports will rectify any confirmed and agreed shortfalls or errors, at their expense. This will be deemed as full and final settlement and no further compensation will be considered. Karlsports rely on the customer to provide correct size, quantity, and print details. Therefore, all orders should be confirmed via post, email or fax. Orders placed by telephone and not confirmed as above will be entirely at the customerís risk.

Karlsports are unable to take responsibility for non-confirmed incorrect orders. Personalised products are non-returnable. Products that have not been personalised may be returned with the label, in their original packaging. PLEASE NOTE: Clothing should remain labelled and in its original manufacturers packaging if being returned. Should you need to return items for any reason, please contact our helpline on 01536 601731 within 14 days of receipt of order. Please be aware that, owing to the nature of the service, in certain instances the collection of unwanted or incorrectly ordered goods (especially heavy, bulky or awkward items) may cost more than the original delivery charge.

Statutory Rights

Karlsports Ltd terms and conditions do not in any way affect your statutory rights as a consumer.

Title Title to the goods delivered remains the property of Karlsports Ltd until payment in full is received.

All prices include VAT at the prevailing rate and where applicable. Due to the need of exceptionally low prices on certain high usage items, such items are priced inclusive of any discount or bonus items we offer under any scheme.

Are Your Items In Stock?

Stock changes daily, so there can be no guarantee that items in stock one day will be still available the following week. However, we can advise whether good levels of stock are apparent at the time you wish to place your order either by contacting our Sales Office - Monday to Saturday between 10.00 am and 5.30 pm - or by leaving a message on the Answer-phone outside of these hours, which will be dealt with promptly on our return to the office.

How Will Your Order Be Despatched?

Direct to the address supplied, either by our own vehicle, or by reputable national carrier. Our computer-linked warehouse holds most items in stock, although some goods are sent directly to you, by our suppliers. So donít worry if your order comes incomplete, the balance of goods will follow shortly. Your Consignment Must Be Checked Upon Arrival For: a) Correct number of parcels b) Signs of parcel abuse c) Correct content of parcels Please note, if the outside of a package or parcel looks damaged, sign, but state damaged on the carriers receipt as an added safeguard. We regret we cannot entertain claims for missing or damaged goods which have not been notified in writing within 3 days of the date of delivery, irrespective of whoever has signed for the goods, at the consignment delivery point. This is necessary due to the very short period of time we have to claim against carriers for damage in transit, therefore your co-operation is vital in your own interest. Please remember that carriersí deliver weekdays between 9.00am and 4.00pm. If premises are likely to be unmanned, you should include instructions to guarantee an authorised signature will be available upon delivery. Abortive deliveries may be subject to a charge being made if such instructions are not included with your order.

Can You Collect Your Goods?
We welcome callers at our Kettering Store, but to avoid congestion we prefer to be notified beforehand.

You Received Damaged, Incorrect Or Unwanted Goods. What Do You Do?
You must advise our Sales Office in writing within 5 days of receipt of such goods. Details of our Delivery Note numbers are essential.

Will You Be Supplied With An Alternative Product?
Our policy is to supply the exact item you have ordered and short term delays will be endured in order that this policy is met. Longer term delays or discontinued lines usually result in an alternative of equal or better quality being submitted for your approval. You will be advised if this occurs, and under no obligation to accept the alternative offered.

Rapid Response:
Orders for accessory items (except goalposts and stadium equipment) will be despatched from our warehouses, subject to availability. We will try to deliver your completed kits in the fastest possible time. However, during the busy season demand for stocks is high, therefore contact us on 01536 601731 to enable us to give you a realistic indication of when you may expect to receive your order. No compensation will be considered relating to any delivery issue.

Garment Care:
Sports kit gets a lot of punishment. Even if it isnít marked from the outside by mud and grass, itís under internal attack from sweat, liniment and other rubbing compounds. Our garments are made to the highest standard and subject to strict quality control procedures. However, any sporting garment may suffer discolouring or incomplete stain removal. Following a few simple rules will help your kit to go on looking its best. Always follow manufacturersí instructions when using powder or liquid detergents, especially those intended to tackle heavy staining, and avoid products containing bleach. Karlsports cannot accept liability for any damage resulting from any use other than that for which the garment was designed or from decorative additions (such as numbers, motifs, etc.) other than those supplied by Karlsports. Colours shown are as accurate as possible given the constraints of screen resolutions and types. We reserve the right to amend product designs and specification without prior notice.

Karlsports Football reserves the right to omit language deemed inappropriate or offensive in communications, designations and requested services such as printing and embroidery.
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